> For the complete documentation index, see [llms.txt](https://aries-theme.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://aries-theme.gitbook.io/docs/support-policy.md).

# Support Policy

Thank you for choosing our theme! Our goal is to ensure you have a smooth and enjoyable experience using it. We are committed to providing reliable support for questions, guidance, and bug fixes related to the theme.

This support policy explains what is included in our support services and what is not covered. By using our Shopify theme, you agree to this support policy. Please note that we may update it periodically to better serve our customers.

### Our theme support service **includes:** 

* Questions about the theme’s general functionality.
* Fixing bugs or issues on a clean, unmodified installation of the theme.
* Assistance with configuring built-in theme settings and features.
* Providing updated versions of the theme for licensed stores.

***

### Our theme support does not include:

* Custom design or code modifications to the theme.
* Troubleshooting issues caused by theme customizations or unlicensed copies.
* Migrating custom code or changes to a newer version of the theme.
* Installing, removing, or providing support for third-party apps or services. For these, please contact the app developer directly.
* Fixing issues that result from third-party apps, services, or developers.
* Assistance with Shopify admin features such as product setup, collections, shipping, payments, or other platform-related tools. For these, please visit [Shopify Help Center](http://help.shopify.com/).
* Developing new features or making structural changes to the theme’s design.

***

### How to Request Support

To ensure faster resolution, please include relevant details such as:

* Your store URL .
* Your store password if your shop is locked.
* A clear description of the issue.
* Screenshots if possible.